"you're just support"

2024 Mar 07


"you're just support"

saying "yes I'm still here" and "just a moment please"
I'm checking the clock and gritting my teeth
I'm staring cross-eyed at consoles and progress bars
holding my breath till I start seeing stars

"ask for help in team chat", you suggest
"even though the repsonse time isn't the best"
it takes almost an hour to get something back.
as if that's a system for accomplishing tasks.

the members of the team are all too busy,
sending me back and forth till I'm dizzy,
making me repeat the steps to get where I am,
not understanding despite seeing I'm in a jam

waiting an hour just to get a response,
only to be told it's wrong to ensconce
to lunch, and when I can take it is random,
but so I'm told they don't have to read my memorandums

being told repeatedly to follow process
even though the flowcharts don't encompass
anything about the present situation
or carry any useful information

digging through disjointed outdated documents
fighting with broken shitty UI elements
dealing with the users' ignorant arrogance
you want notes, phone rings before I have a chance

you ask why aren't I getting more done?
before I'm done with a task I get another one
you seem to like to overload me for fun
or to see just how far you can make me run

there's no winning when you're setup to fail
all of the platitudes have become so stale
I'm hoping and praying for a call or email
for a new job and a key out of this jail

without an income I know I'll be poor
but it's a matter of time till you show me the door
leaving my stuff without a place to be stored
leaving me out to sleep in cardboard

that's all that's keeping me from calling it quits
as if I could even give any shits
about your customer base or branding ritz
so here I sit, still taking the piss




🐾